Terms of Service

Last updated: April 2026

1. Acceptance of Terms

By accessing or using RightClaw.ai ("RightClaw", "we", "us", or "our"), operated by Right Servers Inc., you agree to be bound by these Terms of Service ("Terms").

If you do not agree to these Terms, you may not access or use the Services. These Terms constitute a legally binding agreement between you and Right Servers Inc.

Consumer notice: If you are a consumer (i.e., using the Services for personal, family, or household purposes), nothing in these Terms limits or excludes rights you have under the Ontario Consumer Protection Act, 2002, or other applicable consumer protection legislation that cannot be waived by agreement. In the event of a conflict between these Terms and mandatory consumer protection law, applicable law prevails.

2. Description of Services

RightClaw.ai provides managed AI agent hosting on dedicated virtual machines, including:

• Pre-installed and configured OpenClaw instances

• AI-powered tools, automation workflows, and related services

• A management dashboard for monitoring and configuring your agent

• Security hardening, automated backups, and managed updates

Managed Services Scope: Our obligations under these Terms relate to the hosting infrastructure and platform only. We do not take operational responsibility for your AI agent's outputs, workflows, or third-party integrations. Section 6 governs AI-specific responsibilities.

We may modify, update, suspend, or discontinue any part of the Services at any time. We will provide reasonable notice for material changes that affect your use of the Services.

3. Eligibility

To use the Services, you must:

• Be at least 18 years of age (or the age of majority in your jurisdiction)

• Have the legal authority to enter into these Terms on behalf of yourself or the organization you represent

• Use the Services in compliance with all applicable laws and regulations

• Not be a person or entity barred from receiving services under applicable law

4. User Accounts

You are responsible for:

• Maintaining the confidentiality and security of your account credentials

• All activity that occurs under your account, including actions taken by your AI agent

• Providing accurate, current, and complete information during registration

• Safeguarding any API keys, tokens, or credentials stored on your VM

You must notify us immediately of any unauthorized use of your account. We may suspend or terminate accounts that violate these Terms, pose security risks, or engage in fraudulent activity.

5. Acceptable Use

You agree NOT to use RightClaw.ai to:

• Violate any applicable laws, regulations, or third-party rights

• Process, store, or transmit unlawful, harmful, threatening, abusive, defamatory, or infringing content

• Submit data you do not have the legal right to use or process

• Send commercial electronic messages in violation of Canada's Anti-Spam Legislation (CASL), CAN-SPAM, or other applicable anti-spam or commercial messaging laws

• Distribute malware, viruses, or harmful code

• Attempt to reverse engineer, decompile, or exploit the platform

• Interfere with system integrity, security, or performance

• Conduct unauthorized security testing or vulnerability scanning

• Access other customers' virtual machines or data

• Engage in cryptocurrency mining

• Violate the terms of service of any third-party AI provider you connect

Violation may result in immediate suspension or termination without refund.

6. AI-Specific Terms

6.1 Nature of AI Outputs

You acknowledge and agree that:

• AI-generated outputs may be inaccurate, incomplete, misleading, or biased

• Outputs are provided on an "as-is" basis without any warranty of accuracy

• You are solely responsible for reviewing and validating all AI outputs before relying on them

• AI outputs should not be used as the sole basis for business, legal, financial, medical, or other critical decisions

• RightClaw is not responsible for any decisions or actions taken based on AI-generated outputs

6.2 Responsibility for Inputs

You are solely responsible for:

• All data, prompts, and content you submit to the platform or your AI agent

• Ensuring you have all necessary legal rights and consents to process that data

• Compliance with applicable data protection and privacy laws

• Reviewing the terms of any third-party AI providers you connect

6.3 AI Agent Authority and Autonomous Actions

No legal agency: Your AI agent is a software tool. It does not act as a legal agent of Right Servers Inc. and has no authority to bind Right Servers Inc. to any obligation, contract, or representation.

Customer responsibility for autonomous actions: When you deploy an AI agent with autonomous capabilities (e.g., sending emails, executing transactions, interacting with third-party services), you are solely responsible for all actions taken by that agent. You must implement appropriate oversight, review processes, and safeguards before enabling autonomous operations.

Kill switch obligation: You are required to maintain the ability to immediately suspend or terminate your AI agent's operations. If your AI agent is causing harm, violating applicable law, or operating outside intended parameters, you must immediately intervene. Right Servers Inc. reserves the right to suspend your VM in the event of a reported emergency where the agent is causing material harm and you are unreachable.

6.4 Skills and Capabilities

RightClaw may provide or make available skills, plugins, or workflow templates ("Skills"). Skills undergo a limited, point-in-time internal review prior to being made available. This review does not constitute:

• A guarantee that a Skill will perform as intended in your specific context

• A warranty of fitness for any particular purpose

• An endorsement of any third-party service a Skill connects to

• Legal, financial, or compliance advice regarding the Skill's use

You are responsible for evaluating whether any Skill is appropriate for your use case and for monitoring its performance.

6.5 Prohibited AI Use

You may not use the platform to:

• Generate illegal, harmful, abusive, or discriminatory content

• Conduct fraud, deception, social engineering, or manipulation

• Create content that impersonates individuals or organizations

• Process highly sensitive regulated data without appropriate safeguards

• Circumvent safety measures of connected AI providers

• Generate content that violates intellectual property rights

6.6 AI Processing Architecture

Your AI agent runs on a dedicated VM provisioned exclusively for your account. Prompts and data are processed directly between your VM and the AI providers you configure. Right Servers does not intercept, access, monitor, or store your AI conversations, prompts, or completions.

7. EU AI Act Compliance

Right Servers Inc.'s role under the EU AI Act is assessed on a component-by-component basis:

• Infrastructure provider: As a VM hosting provider, Right Servers acts as an infrastructure layer and is not the developer or deployer of any AI model

• Platform components: Platform tools built into the RightClaw dashboard that involve AI functionality are assessed individually for their risk classification

• Customer as operator: If you deploy AI systems on our infrastructure that interact with natural persons, you are likely the "operator" under the EU AI Act. You are responsible for compliance, conformity assessments for high-risk systems, record-keeping obligations, and ensuring prohibited AI practices are not deployed

Right Servers will not knowingly support deployments involving AI practices prohibited under Article 5 of the EU AI Act.

8. Data & Privacy

Your use of the Services is governed by our Privacy Policy, incorporated into these Terms by reference.

Key principles: We do not sell your data. We do not use your data to train AI models. Your AI conversations remain private. Each customer environment is fully isolated.

9. Payments & Billing

9.1 Fees and Billing Cycles

• Fees are billed according to your selected plan (monthly, annual, or biennial)

• All prices are in US Dollars (USD)

• Billing occurs at the start of each billing period

• No setup fees for standard plans

9.2 Payment Methods

We accept credit cards and PayPal. Enterprise customers may request invoiced billing by contacting sales@rightservers.com.

9.3 Late Payment

• 14 days overdue: account may be suspended

• 30 days overdue: account may be terminated and data permanently deleted

9.4 Price Changes

We may change pricing with at least 30 days' written notice. Changes take effect at your next billing cycle. You may cancel before new pricing applies.

9.5 Refunds

• Consumer customers: The 7-day cooling-off period under Ontario's Consumer Protection Act applies to new subscriptions. Refund requests must be submitted to support@rightservers.com within 7 days of purchase.

• Monthly plans: No refunds for partial periods outside the cooling-off period

• Annual/biennial plans: Pro-rated refunds at our discretion within 30 days of purchase

• Accounts terminated for violations: Not eligible for refunds

• Downtime credits: Pro-rated service credits for verified outages exceeding SLA thresholds; not refundable as cash

10. Intellectual Property

10.1 Platform Ownership

RightClaw.ai, the dashboard, all related technology, trademarks, and documentation remain the exclusive property of Right Servers Inc.

10.2 Your Data and Outputs

You retain full ownership of all data you submit, all content on your VM, all AI-generated outputs, and all configurations you create. RightClaw does not claim any ownership, license, or IP rights over your data or AI outputs.

10.3 License to Operate

You grant us a limited, non-exclusive license to process your account data solely to provide and maintain the Services, process billing, provide support, and comply with legal obligations. This license does not extend to your AI conversations.

10.4 OpenClaw

The OpenClaw software framework is licensed under the MIT License. Your use of OpenClaw is governed by those license terms in addition to these Terms.

11. Third-Party Services

RightClaw relies on third-party providers including AI model providers, payment processors, infrastructure providers, and DNS/security services. We are not responsible for their availability, performance, policies, or data processing practices.

12. Service Availability & Uptime

Uptime target: 99.9% (excluding scheduled maintenance, force majeure, DDoS, third-party outages, and customer-caused issues).

Services are provided on an "as available" basis without guarantee of continuous or error-free operation.

Backups: Daily automated backups, retained 7 days. You are responsible for your own critical data copies.

13. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW: THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. WE MAKE NO GUARANTEES REGARDING AI-GENERATED OUTPUTS.

Consumer rights: Nothing in this section limits statutory warranties or guarantees available to consumers under the Ontario Consumer Protection Act, 2002, or other mandatory consumer protection legislation applicable in your jurisdiction.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: RightClaw shall not be liable for indirect, incidental, special, consequential, or punitive damages; loss of profits, data, or business opportunities; or decisions based on AI outputs.

Total aggregate liability shall not exceed the amount paid by you in the three (3) months preceding the claim.

Consumer carve-outs: The limitations in this section do not apply to:

• Death or personal injury caused by our negligence

• Fraud or fraudulent misrepresentation

• Any liability that cannot be excluded or limited under the Ontario Consumer Protection Act, 2002, or other mandatory applicable consumer protection law

• Statutory remedies available to consumers that cannot be contracted out of

15. Dispute Resolution

Disputes should first be raised with our support team at support@rightservers.com. We aim to resolve complaints within 15 business days.

Business customers: Disputes that cannot be resolved informally are subject to binding arbitration under the Arbitration Act, 1991 (Ontario), with proceedings in English in Waterloo, Ontario.

Consumer carve-outs: If you are a consumer, the mandatory arbitration provision above does not apply to you. Consumers may pursue claims in small claims court or through any dispute resolution mechanism available under applicable consumer protection law, including rights under the Ontario Consumer Protection Act, 2002. Class action waivers are not enforceable against consumers where prohibited by applicable law.

16. Indemnification

You agree to indemnify and hold harmless Right Servers Inc. from claims arising from your use of the Services, your data or content, violations of these Terms, or violations of applicable law or third-party rights.

17. Termination

By you: Cancel anytime via the client portal, effective end of current billing period.

By us: Immediately for material violations or non-payment; with 30 days' notice otherwise.

Effect of termination: Access ceases upon termination. VM data is retained for 30 days following termination, during which you may request a copy, and is then permanently deleted. Sections 6, 10, 13, 14, 15, and 18 survive termination.

Note on data retention and access: While §6.6 states Right Servers does not access AI conversations, your VM data (files, configurations, agent state) is retained for 30 days post-termination solely to enable data retrieval. This retention is distinct from monitoring or accessing AI conversation content.

18. Governing Law

These Terms are governed by the laws of the Province of Ontario, Canada. Subject to the dispute resolution provisions above, disputes are subject to the jurisdiction of Ontario courts.

19. Changes to Terms

We may update these Terms with at least 30 days' notice via email or platform notification. Continued use after the effective date constitutes acceptance.

For consumers, where required by applicable law, we will provide additional notice or obtain consent for material changes.

20. Miscellaneous

• Entire Agreement: These Terms + Privacy Policy constitute the entire agreement.

• Severability: Unenforceable provisions do not affect the remainder.

• Waiver: Failure to enforce a provision is not a waiver.

• Assignment: You may not assign without consent. We may assign in connection with a business transfer.

• Language: These Terms are in English.

21. Contact Information

Right Servers Inc.
Operating as RightClaw.ai
Waterloo, Ontario, Canada

Support / Legal: support@rightservers.com
Website: https://rightservers.com

Ontario Supplier Disclosure (Consumer Protection Act, 2002)

For internet agreements over $50, Ontario law requires the following supplier disclosure:

• Supplier: Right Servers Inc. (operating as RightClaw.ai)

• Email: support@rightservers.com

• Website: https://rightservers.com

• Physical address and telephone number: Available on request or provided during the checkout process, as required by applicable law.